What are you looking for?

Return and Refund Policy

Return Policy

At Aura by Ayra, we strive to ensure every customer is satisfied with their purchase. If you receive a damaged, defective, or incorrect item, you may request a return or exchange within 3 days of delivery.

Eligible Returns
  • Damaged or defective products
  • Incorrect item received
  • Missing items in the order
Return Conditions
  • Product must be unused and in original condition
  • Original packaging must be included
  • Proof of purchase/order number is required
Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned or exchanged unless damaged or incorrect:

  • Earrings
  • Customized products
  • Sale or discounted items
Return Process

To initiate a return, contact us via:

Please include:

  • Order number
  • Clear photos/videos of the issue
  • Your contact information

Approved returns will be processed within 5–7 business days after inspection.

Refund Policy

Refunds are only applicable in the following situations:

  • Item received is damaged
  • Wrong item delivered
  • Order cannot be fulfilled by Aura by Ayra
Refund Process
  • Approved refunds will be processed to the original payment method or bank transfer.
  • Refund processing time: 5–10 business days.
Non-Refundable Cases

Refunds will not be issued for:

  • Change of mind
  • Slight color differences due to photography/screen settings
  • Delays caused by courier companies